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LOYALTY PLATFORM FEATURES

CUSTOMIZABLE LOYALTY PROGRAM

  • Single or multi-tier program

  • Easy to sign up and use for end customers through mobile app, web portal or mobile text

  • Reward customers for purchases and other engagements such as downloading app, posting reviews, sending feedback, etc.

CAMPAIGN MANAGEMENT

  • Send timely personalized offers through integrated email and text campaign engine. No more miss targeted blanket offers. 

  • Comprehensive and easy target selection tool

  • Scheduled campaigns and send now campaigns

  • Track campaign effectiveness

OFFER MANAGEMENT

  • Create and manage offers that excites customers and bring them back for more

  • Custom offers based on demography or customer behavior – products purchased, purchase amount, number of visits, point balance, etc.

  • Recurring offers such as birthday and anniversary

  • Trigger offers based on purchase of certain products or quantity on specific day or time, etc.

KNOW YOUR CUSTOMERS

  • Gain deep understanding of customer behavior to better engage customers at right times with right offers and messages.

  • Comprehensive look at customer visits, purchase amounts, products purchased, locations visited, points redeemed, etc

  • Track new customers on future engagements – repeat frequency, average purchase value, etc.

PREDICTIVE ANALYSIS USING AI

  • Utilize predictive models to positively engage customers with the next best product offers based on past behavior

POS INTEGRATION

  • Tight integration with POS helps to reduce changes to employ workflow and better engagement with customers.

  • REST APIs, web hooks and .NET components

MOBILE APP

  • iOS and Android apps for end customers

  • Signup, view point balance, review offers and redeem points or offers

  • Can be customized for your brand

POSmate

  • For situations where integrating with POS is not possible for any reason, POSmate will come in handy

  • A companion tool that works side by side with POS in identifying customers and assigning bills to the right customer

  • Runs on an Android tablet

WEB PORTAL

  • Customer web-portal that can be customized

  • Signup, view point balance, review offers and redeem points or offers

GROUP LOYALTY

  • You can bring in allied businesses under one loyalty program where each business can have different earning rules, but will have common redemption value.

  • For end customer, they will be able to earn points in any of the allied businesses and also redeem at any of the allied businesses

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DirectDialogs

+91 890 331 9340

Brightspot Technology Solutions,

Arunachala Towers, 2nd Floor

Nanjundapuram Road

Coimbatore, TN 641036

INDIA

© 2021 by Brightspot Technology Solutions

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