LOYALTY PLATFORM FEATURES
CUSTOMIZABLE LOYALTY PROGRAM
-
Single or multi-tier program
-
Easy to sign up and use for end customers through mobile app, web portal or mobile text
-
Reward customers for purchases and other engagements such as downloading app, posting reviews, sending feedback, etc.
CAMPAIGN MANAGEMENT
-
Send timely personalized offers through integrated email and text campaign engine. No more miss targeted blanket offers.
-
Comprehensive and easy target selection tool
-
Scheduled campaigns and send now campaigns
-
Track campaign effectiveness
OFFER MANAGEMENT
-
Create and manage offers that excites customers and bring them back for more
-
Custom offers based on demography or customer behavior – products purchased, purchase amount, number of visits, point balance, etc.
-
Recurring offers such as birthday and anniversary
-
Trigger offers based on purchase of certain products or quantity on specific day or time, etc.
KNOW YOUR CUSTOMERS
-
Gain deep understanding of customer behavior to better engage customers at right times with right offers and messages.
-
Comprehensive look at customer visits, purchase amounts, products purchased, locations visited, points redeemed, etc
-
Track new customers on future engagements – repeat frequency, average purchase value, etc.
PREDICTIVE ANALYSIS USING AI
-
Utilize predictive models to positively engage customers with the next best product offers based on past behavior
POS INTEGRATION
-
Tight integration with POS helps to reduce changes to employ workflow and better engagement with customers.
-
REST APIs, web hooks and .NET components
MOBILE APP
-
iOS and Android apps for end customers
-
Signup, view point balance, review offers and redeem points or offers
-
Can be customized for your brand
POSmate
-
For situations where integrating with POS is not possible for any reason, POSmate will come in handy
-
A companion tool that works side by side with POS in identifying customers and assigning bills to the right customer
-
Runs on an Android tablet
WEB PORTAL
-
Customer web-portal that can be customized
-
Signup, view point balance, review offers and redeem points or offers
GROUP LOYALTY
-
You can bring in allied businesses under one loyalty program where each business can have different earning rules, but will have common redemption value.
-
For end customer, they will be able to earn points in any of the allied businesses and also redeem at any of the allied businesses